Property Damage Insurance Claim Process in the UK

Do you want to know how to go about a property damage insurance claim process in the UK? If yes, then you are in the right place!

It is good when people seek to find out how to file for a claim before filing for it. Insurance claim follows a duly process and if you are unaware of how this is done you might end up doing it wrong. This article contains all the information you need to know on the property damage insurance claim process in the UK.

What Is Property Damage Insurance Claim

A property damage claim is a report or evidence that an individual submits to an insurance company in the event of loss or damage to your property. It involves physical damage to property, for example: when someone breaks into your home and damages your furniture or appliances. Once this happens, you must file a claim with the insurance company that provided the coverage for the incident to get compensation.

However, before you file a property insurance claim or any claim at all, you need to know when you should do so. Many people miss their right to be compensated because they fail to file a claim at the right time. So, when exactly should you file a property damage claim?

When to File a Property Damage Insurance Claim

Be aware that your property damage claim time limit ranges from 6 to 12 months, that is depending on your insurer’s policies. And when you fail to act within this timeframe, it leaves you with the option of denial. That is, you will be denied your compensation.

What Should you do then?

Early enough or immediately after you incurred a loss/damage, you should contact your insurer to ask them about their property damage claim time limit and the supporting documents that you need to present. Also note that your claim is more likely to be successful when it includes a report with information about your home’s worth, pictures of its exteriors and interiors, and similar details.

Where to File a Property Damage Insurance Claim

There are three options for filing a property damage insurance claim.

1. Calling:

You could call your insurer and do so on the phone.

2. Submitting a Paper Form:

Another way is to submit a paper claim form. Every insurance company has a paper claim form that you can fill out. Sometimes, you can find this document in the folder that contains the rest of your policy’s papers, otherwise, visit a local agent’s office.

3. Online Form:

Many insurance companies provide a digital claims form online for their clients. If your insurance company is one of them, then you can fill out an online claim form.

Also know that whichever option you choose, you need to get a tracking number for your claim and a receipt or confirmation document that shows that you filed it. This is a crucial step that many people forget.

Stages Of an Insurance Claim

  • Stage 1: Connect with your broker.
  • Stage 2: Claim investigation begins.
  • Stage 3: Your policy is reviewed.
  • Stage 4: Damage evaluation is conducted.
  • Stage 5: Payment is arranged.

How To Make a Property Damage Insurance Claim in the UK

Step 1: Assess the Damages

Firstly, you need to identify the damaged items and materials, such as furniture, personal items, etc. Then, write your assessments on a piece of paper and take pictures so that you can provide your insurance company with proof of the damages.

Step 2: Make a Report to Your Insurance Company

Once you are done with assessing the damaged properties, make a report to your property or casualty insurance agent about the damages as soon as possible. They will provide you with more information on their property damage insurance claims process and how to go about it. Also, your agent might fix an appointment with you and the company’s adjuster.

Step 3: File a Police Report (Conditional)

This step is ‌important only if your property was damaged because of theft and burglary. In this situation, most insurance companies will require you to provide a police report with your claim.

Step 4: File the Property Damage Insurance Claim

After making a report to your insurance company and a police report (if needed), you can move on to file your property damage claim. To make sure you do this right, you should go over your forms, documents, and proof of damages with an agent to confirm that all your information is accurate, complete, and properly filed.

Step 5: Work with the Insurance Adjuster

By this time, you would have gotten your appointment with the insurance adjuster, so get ready to work with him/her. Write ‌a list of the damages that you suffered and be prepared to highlight them as you work with the adjuster. Also, keep in mind that you have to be as clear and transparent as possible.

Step 6: Get Your Compensation

During your appointment, the adjuster will estimate how much your claim is worth and tell you if the insurance company will send you the funds or directly pay the contractors.

Step 7: Finalize the Insurance Payout

The last step in the property damage insurance claims process is to receive your money/Compensation/repairs.

Property Damage Insurance Claim Tips

Tip 1:

Leave the property in the condition that it is in right after damage to allow the adjuster to come up with an accurate estimate.

Have you read? Home Insurance Claim Adjuster Tactics

Tip 2:

Seeking a Professional for a fair assessment of the damage or repairs.

Tip 3:

Don’t Repair Until You’ve Met with the Adjuster

Tip 4:

Don’t Throw damaged things Away Just Yet

Tip 5:

Understand Your Exclusions, Values, and Limits because the worth of your property damage claim depends on them. You can see a short definition of the three terms below.

  1. Exclusions – Exclusions outline what is not covered by your plans, such as vehicles or specific items.
  2. Values – These are determined based on the price of your home and personal items that were estimated when you initially purchased the insurance policy.
  3. Limits – They highlight the maximum amount that you’re entitled to for each type of damage and repair.

Circumstances For a Property Insurance Claim To Be Rejected

It is important to understand the common reasons why claims are rejected in other to maximize your chances of a successful claim. Your insurance claim may be rejected if:

  • You don’t file your claim at the appropriate time.
  • The cause of property damage is seen under the exclusion condition in your policy.
  • You failed to pay your insurance premiums.
  • The damage was not sufficiently documented.
  • The insurance adjuster finds anything false in the claim.
  • You didn’t take safety precautions to prevent further damage after the initial loss.

What You Should Do If Your Insurance Claim Is Denied

If your claim is denied, there are certain steps to follow in dealing with the issue.

  1. Visit the insurance company to understand why it was denied and look for ways to resolve the issue if possible.
  2. You can get an attorney or a lawyer if your claim was rejected on false ground.
  3. Provide evidence that shows you are the owner of the property and proofs that the damages were accidental.


A claim process can vary slightly according to the situation. However, your adjuster will devote the time and attention it takes to resolve your case. Riskipa is devoted to ensuring that you get all the information you need to know about your claim settlement and insurance policies. If you have any questions or concerns about the property damage insurance claim process in the UK.

FAQs on Property Damage Insurance Claim Process in the UK

a.     What Does Property Damage Liability Cover?

A property damage liability cover occurs when a friend, relative, or colleague gets injured or suffers damages during the damage to your property. If the injured party decides to sue you, your property damage liability insurance will cover your legal costs.

b.     How Do Property Damage Insurance Claims Work?

When damage to your property occurs, you can file a claim to get compensated for the loss or cost of repairs. Once filed, your insurer will inspect and assess the condition of the damaged property to offer you a settlement.

c.     How Do Insurance Companies Pay Out Property Damage Claims?

There are two ways an insurance company would make a claim payment. One is to pay directly to a contractor to fix the destroyed property. The second way is that your insurer will directly give you the funds after they estimate how much the damages are worth. This is known as a home insurance payout instead of repair-cost reimbursements as the earlier.

d.     How is Property Damage Calculated?

It is calculated based on the cost of rebuilding or replacing the harmed structures rather than the property’s sale value, time value, or condition. However, you can get a fair settlement by obtaining a property report that shows when it was built, photographs, and any details about it.

e.     Can I Get a Home Insurance Payout Instead of Repair-Cost Reimbursements?

Well, this depends on your coverage and the insurer’s policies. There are some advantages and disadvantages to each type of payment. When the company pays you directly, you can compare repair costs and choose the one that you prefer. Meanwhile, when your insurer directly reimburses the contractor, they are more likely to negotiate a better price and avoid being talked into paying for additional services that aren’t included in your coverage.

f.     How long does a house insurance claim take to settle in the UK

Time constraints vary between insurance companies. A claim can take between 48 hours to over a year to be settled, depending on several factors, such as the type of damage being claimed for and how many people are involved in the process.

g.     How long does it take for an insurance company to pay out a claim UK?

How long does a compensation payment take to come through? Once your claim has been settled, your compensation will normally be paid to you quite quickly – usually within 2 weeks to a month. If your case is settled in court, the judge will give you a deadline for you to receive your compensation.

h.     What is Insurance Claim Provision?

A claim provision is a provision in a liability insurance policy requiring the insured to promptly notify the insurer in the event that a claim is made against the insured. This clause sets forth the procedure to be followed in the submission and administration of claims. A claim provision is commonly included in an insurance contract to address issues arising from a request benefit because of the disability or death of the insured. Elements of this clause include liability, notification, and good faith, among others.

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